Privacy Policy

This policy explains what 10xBacklink, a service run by Max (“we”, “us”), collects, why, and who else processes it. We don’t sell your data, show ads, or use analytics trackers.

What we collect

• Your account: your name, email address and profile photo, from Google when you sign in.
• Your campaign: what you enter when you set it up: your name, job title, company name and website, LinkedIn and X profiles, profile picture, bio, topics, competitors, preferred tone and block list.
• Your pitches: for each pitch, the outlet’s domain and contact email, its domain rating and niche, the pitch’s stage, and the title and link of the article once it’s published.
• Billing: your plan status, renewal date, and the customer and subscription IDs from Dodo Payments. Card details go only to Dodo Payments; we never receive them.
• Support messages: your email address and what you write to us.

How we use it

• To run the service: matching requests to your business, writing answers, and sending them to journalists and request platforms. Answers include your name, job title, company and the details you gave us, because that’s what journalists quote.
• To show your campaign and its progress in your dashboard.
• To bill you, answer support messages, and send emails about your account or the service.

Who else processes it

• Google, for sign-in.
• Dodo Payments, for payments and subscriptions.
• Neon, which hosts our database, and Cloudflare, which hosts the website.
• AI providers, whose tools help us draft answers from your campaign details.
• Journalists and request platforms (such as Qwoted, Featured.com, Help a Reporter Out and Source of Sources), who receive the answers we send for you.

Cookies and browser storage

We use one cookie to keep you signed in. Your browser also remembers when you last opened your dashboard, so it can show what changed since then; this stays on your device. There are no advertising or analytics cookies.

How long we keep it

We keep your data while your account is open. When you ask us to delete your account, we delete your campaign and pitch records and your account details, except billing records we must keep by law. Answers already sent to journalists, and articles that published them, are outside our control.

Your choices

• You can see and edit your campaign details in your dashboard at any time.
• You can ask for a copy of your data, a correction, or deletion of your account through our Contact page.
• You can cancel your plan at any time from the billing page.

Children

10xBacklink is for business owners. It isn’t meant for anyone under 18.

Changes to this policy

If we change this policy, we’ll update the date at the top. If the change matters to customers, we’ll tell you by email before it applies.